Terms & Conditions

1. Introduction

These terms and conditions apply to the use of the website, www.primaryprintpeople.co.uk (the “Website”) or orders which may be placed by other methods. You confirm that you have read these terms and conditions and agree to adhere to them in their entirety when placing an order. They apply to all our orders and orders are not subject to any other contractual terms defined by you, the buyer. By clicking in the box to accept our terms and conditions, you are accepting that these are the terms and conditions under which the sale is bound. We may update or vary our terms and conditions from time to time, so please check for periodic changes.

2. Trading Details

When you order with us through this website, you are contracting with Itek (Bolton) Limited (the “Company”), a limited liability company, incorporated in England. Please note, the law of England will apply to this contract.
Registered office:
Unit 1 Undershore Business Park, Brookside Road, Bolton, Lancashire, BL2 2SE
Company Registration No. 03519432
VAT registration number: GB 525 4154 63

3. Artwork & Proofs

3.1 Proofs
We do not proof read artwork, nor do we check artwork for date validity or expiration. Proof artwork will be submitted via email for your approval. Please check it thoroughly for any errors. We will not be held liable for any mistakes in artwork, once it has been approved. Please note, we do not accept responsibility for incorrectly supplied email addresses, or your email security measures which may result in a delay in proofs being received by you.
3.2 Copyright
Unless negotiated and agreed in writing, the copyright of all artwork belongs to the Company and may be reused in the production of items for other clients and also for the purposes of promoting the Company. The customer shall be responsible for obtaining all necessary authority to reproduce any pictures, artwork, photographs etc. and will indemnify the Company from any claim arising from their use.

4. Printing

4.1 Colour Variation
We print to standard ink densities. Variations in printing can exist. We will not be held responsible for any variations in colour, either from previous products supplied by us or from work provided from a third party. Also note that variations may exist due to the nature of the paper or lamination chosen. Heavy ink coverage may take an increased period to dry and some amount of setting-off may occur between pages during finishing and after completion of the finished product. We will work to minimise these issues, but we cannot guarantee the performance of these papers if we provide reasonable care in producing the final product.
4.2 Quantity Variation
We have fulfilled our contract with you if we have supplied between 95% and 105% of your ordered quantity. Should a shortage be agreed we will make good the shortfall.

5. Delivery

5.1 Delivery
We will make every reasonable effort to meet any shipping dates that have been discussed. However, there are times, in a production environment, where we may be unable to meet our scheduled ship date. Therefore, our shipping dates are estimates, not guarantees. We do not accept responsibility for missed ship dates. We do not accept responsibility for any consequential loss suffered due to missed ship dates.
5.2 Couriers
We use reputable courier companies to ship jobs. However, we will not be held liable for failure of a courier company to deliver in a timely manner and we will not compensate for lack of performance on the part of a transport company.

6. Liability

6.1 Liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods, except in such cases which cause death, injury or damage to personal property.
6.2 We are not responsible for any financial loss suffered by you, including loss of earnings or expenses incurred by you.

7. Accounts

7.1 Interest
We reserve the right to charge 5% interest per annum on all overdue accounts.
7.2 Legal Fees
All legal and administrative fees, including Statutory Demand fees will be charged to your account, in the event of administering overdue accounts and/or the issuing of legal proceedings in the collection of overdue accounts.
7.3 Vat
UK VAT at the Standard Rate will be added to the price of a job where applicable. Comprehensive details on VAT regulations can be found on the H.M. Revenue and Customs website.

8. Cancellations & Refunds

8.1 To cancel an order, you must email requesting a cancellation. If the job has been approved and subsequently cancelled, it may have been partially produced (plates made etc.) we reserve the right to charge for any work completed at the time of cancellation.
8.2 We reserve the right to reprint OR grant a refund OR grant a future credit to rectify defective work as we so choose.

9. Force Majeure

The Company shall be under no liability if it is unable to carry out any provision of the contract for any reason beyond their control including (but not limited to) Act of God, legislation, war, fire, flood, drought, failure of power supply, lock-out, strike or other action taken by employees or owing to any inability to procure materials required for the performance of the contract.

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